Frequently Answered Questions
How Do I Get Started?
Feel free to either fill out our contact form through the website or shoot us an email directly at Alphaglasscompany@gmail.com. To streamline the process please provide any relative measurements & photos. From there we will be able to provide you with a preliminary estimate.
Can You Match My Window Color?
Our trained technicians and customer services representatives will do their best to match your window color to what is current with our suppliers. Due to changing energy efficiency code standards, some older Low-E colors (ratings) are no longer available. We will match as close as possible with what is currently available and up to current code standards.
I Have A Double Sided Window, But only One Side Is Broken. Can You Replace Just The One Side?
Unfortunately, due to the way the window is designed, in order for it to have its solar efficiency we do have to replace the unit entirely. Double sided (insulated units) are two panes of glass on either side of a spacer creating a seal that filters out heat. If you only replace one side the seal is compromised and the unit will no longer filter heat and will look fogged in between the panes.
I Want To Do The Project Myself Can I Just Order Material And Pick-Up?
You are more than welcome to give us the specifications of what you are looking for depending on the material we may be able to cut in-house or we will place it on order for you. Either route we will keep you updated through out the process and give you a call as soon as it's ready for pick up.